Return Policy Page

Refund and Exchange Policy

At KANIS RETAIL we value our customers and strive to provide the best in experience and service.

This Refund and Exchange Policy is subject to the Terms of Use for KANIS RETAIL website and will not accept any refund and exchange purchased through other authorized retailers or distributors.

KANIS RETAIL will be happy to an accept exchange request if the product / item you received is damaged or defective. The product / item received can be exchanged within 3 days of receipt of the shipment.

    • All products to be exchanged must be returned in their original packaging along with the original sales receipt within 3 days of purchase (Product should be in its original condition).
    • Exchange of the products damaged due to wear & tear will be entertained on management discretion. Please note that the management has the right to assess the condition of the returned goods prior to offering an exchange.
    • Upon request, and at our discretion, we may exchange defective / faulty items for identical items of equivalent value, in such case, KANIS RETAIL will bear the cost of reverse logistics.
    • In case of exchange of the Product, if the returned device is found with any physical tampering or damage, KANIS RETAIL will not make any exchange / refund. In addition to this there will be an upfront recovery of cost for reverse logistics (Being incurred by KANIS RETAIL) as well as applicable shipping charges in order to return the Product in its as-is condition to the customer.
    • The Company reserves the right to amend the policy without prior notice.
    • The Company policy does not permit us to issue refunds.


Please check your order carefully before placing your order. Once the product / item has been confirmed, shipped or dispatched, we will not be able to cancel the order. KANIS RETAIL reserve the right at our sole discretion to refuse or cancel any order after confirmation in case of fraudulent / suspicious transactions.
Kanis Retail Rwanda Limited
Kanis - Online Shopping Mall App – Your Gateway to 1st Class Online Shopping in Rwanda

Contact Info

  • Address: Socaci Campus, KK 500 st , Kicukiro, Kigali Rwanda
  • Phone: +250 782 799 120
  • Email: [email protected]