Support Policy Page

Support Policy

Where to start

YOUR EXPERIENCE WITH KANIS DOESN’T STOP AT THE CHECKOUT. WE ARE COMMITTED TO PROVIDING YOU WITH THE SUPPORT YOU NEED TO TAKE FULL ADVANTAGE OF OUR PRODUCTS.

YOUR FIRST STEP AT GETTING GUIDANCE ON A SPECIFIC PRODUCT IS TO CHECK OUR PRODUCTS DETAILS AND OUR GROWING LIST OF DESCRIPTION. 

IF OUR EXTENSIVE DOCUMENTATION AND DETAILS OF PRODUCT DON’T HELP ANSWER YOUR QUESTION, OUR SUPPORT TEAM IS AVAILABLE 24/7 TO ASSIST YOU. YOU CAN CREATE A NEW TICKET FROM YOUR ACCOUNT AREA AND OUR TEAM WILL BE THERE TO ASSIST YOU. 

Support Channels

Support is only provided via our Help Desk and Email. Currently, we do not provide support via any other channel (including, but not limited to Twitter, Facebook or over the phone).

Although you may find information about the products on our website, please be aware that we do not moderate those. Our team can only assist you via our Help Desk or Email.

You can submit a ticket via our Help Desk. When submitting your ticket, please be aware of what is included as part of our support service and what is not.

Our Policy documents contains answers to most questions. Please have a look, before submitting a ticket.

Who can access the Help Desk

To access our support, you will need to have your login details.  If you forget your password of Login ID then please send us email for your Login ID and reset your password from the login page, you will no longer have access to support if you are not able to login into the website.

What is included in our support service

Support includes assistance with the Purchase, Exchange and Return of the products, Shipping & Logistic related inquiries and issues, Issues/problems while making payments of the purchases, issues/problems related to warrantee and guarantee of products (For Warrantee related issues/problems please review Warrantee related clause at the product page). Only products listed on our website are supported. 

What is not included in our support service

• Support for products purchase through other authorized retailers or distributors.
• Adding new features to our products, or extending the existing features.

In our quest to provide the best possible support, we must have some limitations to allow our support team to provide the best service. Providing assistance for some queries/problems can take up extra time from our support agents, which can hurt their ability to respond to another customer with a valid issue, in a timely manner. And that customer can sometimes be you.

About this Support Policy

Our Support Policy outlines the expectations you can have from our support service.

By using our site and purchasing our products, you consent to our Support Policy.

If you do not agree with our Support Policy, or have questions, please contact us before using our website and purchasing our products.

Last updated on December 8, 2020