YOUR EXPERIENCE WITH
KANIS DOESN’T STOP AT THE CHECKOUT. WE ARE COMMITTED TO PROVIDING YOU WITH THE
SUPPORT YOU NEED TO TAKE FULL ADVANTAGE OF OUR PRODUCTS.
YOUR FIRST STEP AT
GETTING GUIDANCE ON A SPECIFIC PRODUCT IS TO CHECK OUR PRODUCTS
DETAILS AND OUR GROWING LIST OF DESCRIPTION.
IF OUR EXTENSIVE
DOCUMENTATION AND DETAILS OF PRODUCT DON’T HELP ANSWER YOUR QUESTION, OUR
SUPPORT TEAM IS AVAILABLE 24/7 TO ASSIST YOU. YOU CAN CREATE A NEW TICKET FROM
YOUR ACCOUNT AREA AND OUR TEAM WILL BE THERE TO ASSIST YOU.
is only provided via our Help Desk
and Email. Currently, we do not provide support via any other channel
(including, but not limited to Twitter, Facebook or over the phone).
you may find information about the products on our website, please be aware
that we do not moderate those. Our team can only assist you via our Help Desk or Email.
Policy documents contains answers to most questions. Please have a look, before
submitting a ticket.
can access the Help Desk
access our support, you will need to have your login details. If you forget your password of Login ID then
please send us email for your Login ID and reset your password from the login page,
you will no longer have access to support if you are not able to login into the
is included in our support service
includes assistance with the Purchase, Exchange and Return of the products, Shipping
& Logistic related inquiries and issues, Issues/problems while making
payments of the purchases, issues/problems related to warrantee and guarantee of
products (For Warrantee related issues/problems please review Warrantee related
clause at the product page). Only products listed on our website are
is not included in our support service
our quest to provide the best possible support, we must have some limitations
to allow our support team to provide the best service. Providing assistance for
some queries/problems can take up extra time from our support agents, which can
hurt their ability to respond to another customer with a valid issue, in a
timely manner. And that customer can sometimes be you.
this Support Policy
Our Support Policy outlines
the expectations you can have from our support service.
using our site and purchasing our products, you consent to our Support Policy.
you do not agree with our Support Policy, or have
questions, please contact us before using our website and purchasing our
updated on December 8, 2020